From f93de25548c497b3dba1a9bce61d5850357d77bf Mon Sep 17 00:00:00 2001
From: P. J. McDermott <pjm@nac.net>
Date: Sun, 20 Nov 2011 21:00:54 -0500
Subject: Write about commercial support and distribution.

---
diff --git a/researched-outline.txt b/researched-outline.txt
index 8db2b67..e329546 100644
--- a/researched-outline.txt
+++ b/researched-outline.txt
@@ -222,7 +222,58 @@ commercial free software
 				and not have to reinvent wheels
 				
 	2. support
+		proprietary software
+			only (C) holder can understand and support it
+			support is a monopoly
+			found a bug in MS Windows?
+				only recourse: pay $49 to send MS an e-mail or $59 to call MS
+		free software
+			everyone is allowed to understand and support it
+			support is a free market
+			competition in free software support
+			companies and individuals must please clients
+				clients are free to go elsewhere for support
+		examples:
+			RMS made custom changes to his programs
+				made more money than he ever did before
+			Cygnus Solutions
+				founded 1989
+				maintained many parts of GNU development toolchain
+				offered commercial support for GNU software
+				very successful, had an 18-month waiting list
+				merged with Red Hat, Inc. between 1999 and 2000
+			Red Hat
+				sells support for GNU/Linux
+				revenue expected to reach $1 billion
+			Canonical, Ltd.
+				founded in 2004
+				maintains and supports numerous free software projects
+					including the Ubuntu GNU/Linux operating system
+			Nokia Corporation
+				used to provide official support for Qt framework
+				but earlier this year, sold support business to Digia Plc.
+				Digia one of 27 "Qt Partners":
+					companies that work w/ Nokia to provide comm. support for Qt
+			AdaCore
+				company run by original developers of GNAT
+				officially supporting GNAT since 1994
+			consultants supporting Debian GNU OSes
+				672 companies and 109 individuals in 64 countries
+		thousands of companies and individuals support free software
+			not a select handful of monopolists like MSFT and Adobe
 	3. distribution
+		many people sell free software
+			that is, they charge a fee for distribution
+				even of other people's work
+		software copyright licenses must allow this practice
+			in order to be considered free and open-source
+		often a cost in making and distributing copies of software
+			e.g. cost of burning and shipping discs
+		people may just want to earn some money for performing a moral act
+			(sharing freedom)
+			might contribute some of the profits back to the developers
+		in the 1980s, RMS charged a fee for copies of Emacs he shipped on tape
+			made about $1300/mo just distributing copies of one free program
 
 Jargon-meaning
 	http://www.catb.org/jargon/html/meaning-of-hack.html
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